Simple terms.
No surprises.

We welcome children, teenagers and adults. Sessions are adapted to each member’s age, confidence, fitness and goals. A parent or legal guardian must consent for anyone under 18.

Your written package confirmation records the training type, price, paid and bonus sessions, start date and expiry date. A package is activated after payment arrangements are confirmed and you—or a parent or guardian—accept these terms by message, email, online checkbox or another written electronic method.

Before training, tell us about any relevant injury, medical condition, medication, pregnancy, recent procedure or physical limitation, and update us if anything changes. If you are unsure whether training is suitable, seek advice from a health professional.

Muay Thai and conditioning involve exertion, pad contact and ordinary risks such as bruises, strains, sprains and impact injuries. Follow the coach’s safety instructions and stop immediately if you feel pain, dizziness, chest pain, unusual shortness of breath or severe discomfort. Coaching is not medical advice.

Sessions are confirmed only after we accept the requested time. Please give at least 12 hours’ notice to cancel or reschedule. A late cancellation or no-show will normally be deducted as one session because the coaching time was reserved for you. We may make a reasonable exception for a genuine emergency.

Arriving late does not extend the booked finish time. If we cancel, no session is deducted and we will offer a reasonable alternative.

Unless we confirm otherwise in writing, a 5-session package is valid for 6 weeks and a 10 + 1 package is valid for 12 weeks from the confirmed start date. All sessions must be used by the stated expiry date.

A promotional or bonus session has no cash value, expires with the package and is treated as used after all paid sessions. Unused sessions expire unless we have approved an extension in writing or the law requires a different outcome.

You may request an extension as soon as possible for serious injury, medical reasons, pregnancy or extended travel. We may ask for reasonable supporting information. An extension applies only once we confirm the new expiry date in writing.

Packages are personal and cannot be shared, resold or transferred without our written approval. Change of mind does not automatically entitle you to a refund. Once training begins, packages are generally non-refundable except where required by law or where we approve a fair outcome for exceptional circumstances.

Any approved partial refund is based on unused paid sessions at the package’s effective paid-session rate, less only reasonable, demonstrable administration or payment costs permitted by law. Discounts, credits and bonus sessions have no refundable cash value. If we cannot provide an agreed service for reasons within our control, we will offer an appropriate replacement, credit or refund.

Semi-private training is booked for two named participants. If only one attends, the attending member may continue with one semi-private session deducted, switch to a private session at the standard private-session price with no semi-private session deducted, or cancel or reschedule under the 12-hour policy.

Please respect the coach, other members, neighbours and our home-based studio; wear clean, suitable training clothing; and use equipment as directed. Shared equipment is cleaned and disinfected after every client. We may pause or end training for serious, abusive or unsafe conduct.

We collect only the contact, health, booking, payment and emergency details reasonably needed to provide training, keep people safe and meet legal or accounting duties. You may ask to access or correct your information. Promotional photo or video consent is separate and optional.

In an emergency, you authorise us to contact your nominated person and seek reasonable assistance, including emergency services where appropriate.

We may update these terms for future purchases or changes in law. The version accepted when you purchase a package continues to apply to that package unless you agree otherwise or a change is legally required. We will not retrospectively increase an agreed price or shorten an agreed validity period without your agreement.

These terms are governed by New Zealand law. Nothing in them excludes or limits rights that cannot lawfully be excluded, including applicable rights under the Consumer Guarantees Act 1993 and Fair Trading Act 1986. Nothing excuses negligence, deliberate wrongdoing or services not provided with reasonable care and skill.